Refund and Returns Policy
We are committed to ensuring your satisfaction with our products. If you encounter any issues, please review the following guidelines for refunds and returns:
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Eligibility for Returns
Products can be returned within 30 days of receipt, provided they are in their original condition, unused, and with all original packaging. Custom-made items are non-refundable unless they arrive damaged or defective. -
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product. Provide photos of the damage or defect along with your order number to expedite the process. We will arrange for a replacement or refund at no additional cost to you. -
Refund Process
Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect the returned product. Shipping fees are non-refundable unless the return is due to an error on our part. -
How to Initiate a Return
To start a return, contact our support team at janpamfood.net@gmail.com or call us at (503) 458-5720. Please include your order number and reason for the return. Once approved, we will provide detailed instructions on how to return your item.
Contact Us
If you have any questions about our Sales Policy or Refund and Returns Policy, feel free to reach out:
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Address: 1000 Oak Rd, Franklinton, LA 70438-2507, USA
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Phone: (503) 458-5720
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Email: janpamfood.net@gmail.com
Thank you for choosing JanPamFood. We appreciate your business and are here to ensure your satisfaction!